Billing overview

You may see multiple charges if you have more than one paid Calendly account.

This can happen if:

• You signed up with different email addresses
• You manage or own multiple organizations
• You upgraded plans in more than one account

Each paid account is billed separately. If you’re unsure why you’re seeing multiple charges, contact Calendly support to check the email address associated with each invoice. This can help you match each charge to the correct account.

You can view your current plan and billing details from the Billing page.

To check your plan:

1. Log in to Calendly.
2. Go to Admin center.
3. Select Billing.

On the Billing page, you can:

• See your current plan
• View your subscription details
• Check billing history and charges

If you don’t see the Billing option, you may not have admin access for the organization.

Yes. By default, Calendly sends invoices to the organization owner’s login email. You can change where invoices go using one of the options below.

Add a billing contact (recommended)

You can add a billing contact without changing your login email.

To do this, contact Calendly Support and share:

• The new billing email address
• The last 4 digits of the card on file

Once added, this contact will receive invoice and payment emails.

Change the organization owner

If account ownership has changed, you can transfer ownership to another user. The new owner becomes the primary billing contact and will receive all billing emails.

Update your login email

If you’re the organization owner and have a new email address, update your Calendly login email. Future invoices will be sent to the updated email.

No. You can’t change your subscription payment date.

If you need a different payment date, you’ll need to:

1. Cancel your current subscription.
2. Resubscribe on the date you want future payments to start.

Your new billing date will be based on the day you resubscribe.

If you see a billing server error, try these steps:

1. Check that your internet connection is stable.
2. Refresh the page and try again.
3. Clear your browser’s cache and cookies.
4. Try a different browser or device.

If the error continues, wait a few minutes and try again later. Temporary billing errors usually resolve on their own.

No. Calendly doesn’t offer payment extensions.

If a payment is missed:

• Your subscription may be paused or downgraded.
• You’ll need to update your payment method to restore access.

To avoid interruptions, make sure your billing details are up to date before your renewal date.

I’m on the Free plan
Free plans must upgrade and buy seats before adding users.

I don’t have permission
Only Owners and Admins can add users or seats.

All seats are already in use
If no seats are open, you must buy more before inviting someone.

The user is in another organization
A user can only be in one Calendly organization at a time. They must leave the other org first.

A deactivated or SCIM user is using a seat
In some orgs, inactive users may still take up seats and block new invites.

There’s a billing or payment issue
Errors can happen if payment details are invalid, the subscription isn’t active, or billing is managed through the App Store.

Seat counts don’t match
In some cases, a seat mismatch can prevent adding users until it’s fixed.

If your billing address or payment details say “Saved” but do not update, try these steps:

1. Refresh the page and check if your changes appear.
2. Log out of your account, then log back in.
3. Clear your browser’s cache and cookies.
4. Try again in a private or incognito window.
5. Use a different supported browser.

If the issue continues and an invoice shows the wrong billing address, contact us for help.