Recommended Follow-ups overview

Updated Aug 11, 20263 min read
This feature is in limited availability and available to select users.

Recommended follow-ups identifies contacts who haven't booked after you shared availability. You get weekly emails with follow-up suggestions. You can send personalized messages directly from Calendly, powered by AI.

For example, you can:

  • Review a weekly email showing the top contacts who need follow-up, along with when you shared your scheduling link
  • Send a personalized follow-up message generated from scanning your recent emails
  • Use prefilled templates to save time writing follow-up emails
  • Manage all follow-ups in one organized page inside Calendly

Before you begin

How Calendly identifies follow-ups

When you enable Gmail Sync, Calendly automatically scans your incoming and outgoing emails to find Calendly scheduling links. This scanning happens every time a new email arrives—not for old emails. If a contact receives a link and hasn't booked within three days, Calendly suggests you follow up.

How Calendly personalizes follow-ups

When you open a suggested follow-up, Calendly uses AI to generate a draft email. This draft is based on your recent email conversation with the contact. Calendly looks at the last email exchange and up to five other recent threads from the past 90 days.

Calendly analyzes your emails to find scheduling links, scan email content, and generate follow-ups. The generated draft is stored in your Calendly account for you to review and edit.

Setting up Recommended follow-ups

Recommended follow-ups turns on automatically once you connect the Gmail for Workflows integration. Here are the key resources to get started.

Best practices

For all users:

  • Review your weekly email to catch scheduling opportunities early. The sooner you follow up, the better your chances of booking a meeting.
  • Review and personalize the AI-generated draft before sending. A personal touch increases response rates.
  • Check the Recommended follow-ups page regularly. New contacts appear here before they show up in the weekly email.
  • Dismiss contacts who've already booked or who aren't good fits. This keeps your list focused on real opportunities.

Frequently asked questions

You'll get one email per week. The email includes up to five contacts who need follow-up, sorted by when you sent them your scheduling link.

Yes. You can unsubscribe from the emails at any time by selecting the unsubscribe link at the bottom of the email.

You can dismiss them from the Recommended follow-ups page. They won't appear in future emails or on your list.

No. Recommended follow-ups emails look like regular emails from you. There's nothing that shows it came from Calendly's automated follow-up feature.

Calendly reads your recent emails with a contact to understand the context of your conversation. It then generates a follow-up draft for you to review and edit. Your emails are not shared with external services—only analyzed within Calendly.

The contact gets your email right away. If they book a meeting, they're removed from your Recommended follow-ups list. If they don't book within the next week, you might see them again in a future email.

Calendly looks at emails from the past 90 days to personalize follow-up suggestions. It only scans new emails after you turn on Gmail Sync, not older emails from before you connected it.


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